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customer service

gsd logoCustomer Service Contact Info
839 Broadway
Gary, Indiana 46402
Phone: 219-883-1027
Fax: 219-883-1029

Billing Inquiries
Billing Procedures

Customers are billed every two months at the rate of $6.50 per thousand gallons used based on the usage provided by the water company.

Customer's that have well systems are billed on the first Friday of every odd month at a flat rate of $42.00 (21.00 per month)

Contact customer service with all questions regarding an invoice 883-1027

WREP is the contact for all sewer related problems 944-1211

Billing Definitions

Industrial User: Shall mean any non-residential user who discharges wastewater into the Districts collection system

Sample of GSD invoice:

Billing Information
$21.00/monthSewer Usage Per 1,000 gallons
Flat Rate Charge for Well Water Customers

Billing Cycle: Each customer is billed approximately every two months, depending on when the water utility forwards consumption reading to the District. All bills are due upon receipt and payment must be received before 5:00 p.m. thirty days from the billing date. A ten percent penalty is added to current charges on the thirty-first day from the billing date. Failure to receive bill does not excuse penalty charge.

Shut-Off Procedure: If payment is not received by 5:00 p.m. thirty-four days after the billing date, a shut-off notice will be sent notifying the user his/her water service will be terminated within seven calendar days. Failure to submit payment by 12:00 noon on the forty-second day will result in a service fee applied to the customer account. Not that this charge will be applied even if water service is not terminated.

NSF Checks: A $25.00 service charge is applied per account and each account is subject to immediate shut-off procedure.

Procedures: Paying your bill by mail will keep the District's operating costs to a minimum. To remit payment by mail, detach the bottom portion of this bill and send along with your payments in the pre-addressed envelope provided. Please allow seven days for mailing.

You may also pay in person at the Customers Service Center or put your payment and bottom portion of this bill in the night drop-box. Note that payments put in night drop-box will be applied to your account after 12:00 noon the next business day.

Monday - Friday 8:00 a.m. - 5:00 p.m.