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Customer Service Billing Center

839 Broadway
Gary, IN 46402
Phone: (219) 883-1027
Fax: (219) 883-1029
Office Hours: 8:00am - 5:00pm (Mon-Fri)
Sewer Related Problems: (219) 944-1211, (24/7)

Residential Customers are billed every month at the rate of $8.50 per one thousand gallons used and is calculated based on the usage provided by the water company.

Paying your bill by mail will keep the Districtís operating costs to a minimum. To remit the payment by mail, detach the bottom portion of the bill and send the payment in the pre-addressed envelope provided. Please allow seven days for mailing. You may also pay in person at the Customer Service Center or place your payment and the bottom portion of your bill in the night drop-box. Payments put in the night drop-box will be applied to your account after 12:00 noon the next business day. All payments are due upon receipt. A ten percent penalty is added to the current charges on the thirty-first day from the billing date. Failure to receive bill does not excuse the penalty charge.

Customers that have well systems are billed on the first Friday of every odd month at the rate of $51.00 per month ($102.00 every two months).

NSF Checks: A $35.00 service charge is applied

An industrial user is a non-residential user who discharges wastewater into the Sanitary Districts collection system.

For sewer related problems, please contact our Sewer Collections Department on 219-944-1211. They can be reached 24 hours a day, 7 days a week.